Last Updated April 28, 2023 

 

 

Algorithm: Flow chart expressing the output of butterflies, components, and services.

 

Artificial Empathy: At the heart of our Product is a proprietary form of artificial intelligence. We are leaders in developing this technology which can accurately and appropriately detect and respond to human emotions. By enabling components with Artificial Empathy, we can anticipate where problems might occur, fix them ahead of time, and ensure that the People Groups touched by us remain exceptionally satisfied with their experiences. 

 

(New) ASHS: , the new dba that Lixil Home Services is now using, ie replacing LHS with ASHS.

 

Autoclosed Workorder: Purchases which are generated, received, Autosourced to a Installer, coordinated, and the On-Site Service and Closing Events occur, including payment of the Installer, all with total Automation.

 

Automation: The completion of tasks and events in our platform with no use of manual processes, such as via a typed email, individual-initiated phone call, or any other manual means.

 

Autosourced Workorder: Workorders which are received, sourced, designated to, and accepted by a Installer all with total Automation.

 

Butterfly: Algorithmic trigger-based communication.

 

ASHS Barcode This is one of our in-store conversion tool that creates a seamless checkout process for Consumers, where they can purchase Supported Products with On-Site Services, through a barcode scanned in-store by a store employee.

 

ASHS Button This is our e-commerce conversion tool that creates a seamless checkout process for Consumers, where they can purchase Supported Products with On-Site Services, through a Retailer’s e-commerce site, with a single click.

 

ASHS UPC This is our universal product code (UPC) that creates a seamless checkout process for Consumers, where they can purchase Supported Products with On-Site Services through a universal product code on or with the Supported Product.

 

Certification Program: This is the program we create, with content and scope approved by the seller of the Supported Products to qualify and educate our Installer about the Supported Products, and the brand selling the Supported Products. It typically includes a series of videos and a certification quiz.

 

Client: The business that contracts with ISR Division Systems, LLC to sell Supported Products while providing Consumers the option to purchase On-Site Services online and in retail stores; this is typically the Retailer.

 

Closing Events: These are the events that occur upon completion of a Workorder. It includes finalization of the Sign-Off Sheet, release of funds to the Installer, and delivery of the Consumer satisfaction survey to the Consumer.

 

Completion: This occurs after (1) the Installer provides the entire Scope-of-Work purchased by the Consumer, and (2) the Consumer completes the Sign-Off Sheet.

 

Complex, Large-Scale, Socio-Technical System: This is an engineered system with strongly interwoven technical systems and social players within a dynamic environmental context that influences both social and technical spheres. Examples include our online social networks, air and maritime traffic control systems, urban transportation systems, net-centric warfare systems and humanitarian disaster relief supply chains. 

 

Confidential Information: Anything received that is not generally known to the public, such as data of any vendors and suppliers, Eligible Product and roadmap information, pricing, marketing incentives and plans, Consumer and supplier data, financial and technical information, and other business information including, but not limited to, business processes, strategies, information related to our ASHS Button and ASHS UPC, Product, and all non-public data, whether such information is in written, oral, electronic, website-based, or other form.

 

Consumer: This is the independent buyer of On-Site Services or the independent person or business which purchases On-Site Services with a Supported Product(s), and it is usually the person or business which has purchased one or more Supported Product(s) from a Retailer.

 

Developments: These are any suggestions, comments, ideas, improvements and/or works of authorship and/or product and service designs, or other feedback or materials provided to us in connection with or related other products or services.

 

Distribution Channel: This is the route a Supported Product takes through the supply chain, from Manufacturer to Consumer, and through intermediaries such as Distributors, Shipping Companies, Retailers, and marketplaces.

 

Distributor: This is a member who is involved in the sale of Supported Products, usually from numerous Manufacturers to another business, typically a Retailer.

 

Division of Liability Policy: This matrix governs all repairs, returns, errors, consumer inconvenience and general loss events that arise over the course of a Workorder, and it allocates fault and liability to resolve these events in a fair and expeditious manner.

 

(New) Domain Expert: A domain expert is someone who has specialized knowledge and expertise in a specific field or industry, including the underlying concepts of that industry, principles, and practices that govern that field. They have a deep understanding of the inner workings of the industry, understand the supply chain, the major players and key people, the history, the subtleties and nuances of how the industry works, and can provide insights, guidance, and thought leadership in their area of expertise. As it relates to LABS, a domain expert has an expert level of understanding of the installed-sales market and knows the needs of the partners within that domain and can predict future partner needs.

 

Eligible Products: These are all tangible goods and/or merchandise sold by a Retailer or other People Group in any online, physical or other location which may receive some form of On-Site Service by a Installer prior to becoming useable by a Consumer.

 

Empathy: This refers to a person’s ability to sense and feel what others are feeling. It differs from Behavior in that Behavior refers to a person’s activity, which is observable, while empathy refers to a person’s inner emotions, which are not observable. People with an extremely high capacity for empathy are called “empaths.” Many scientists believe this ability is evolutionary and driven by the development of the brain’s mirror-neurons.^™ who is involved in the sale of Supported Products, usually from numerous Manufacturers to another business, typically a Retailer.

 

(New) Engine: An engine is a component or system that powers or drives something else, such as a machine or vehicle.

 

In-Scope Work: The On-Site Service as described and sold to the Consumer in connection with the purchase of the Supported Product, which may include but is not limited to: installation, assembly, measuring, set-up, unpacking, haul-away, inspection, repair, replacement, or other type of personal service delivered at an On-Site Service Location.

 

Installed-Sales: This refers to the economic activity in which a Consumer purchases an Eligible Product along with On-Site Services, either from us or a third-party. For example, this includes: purchasing a new carpet for a home or office and also purchasing carpet installation services; purchasing a new playset and also purchasing professional assembly of the playset; purchasing a large piece of artwork and also purchasing a hanging service for the artwork; purchasing a commercial grade ice-machine for a restaurant and also purchasing installation of the ice machine.

 

Installed-Sales Industry: This refers to all business engaged in the economic activity of selling installation services that are associated with the purchase of any Eligible Product. For example, this includes: ecommerce retailers of home décor that offer installation of the décor, such as Wayfair; and home improvement mass retailers that offer installation of the Eligible Products they sell, such as Home Depot. 

 

ISR Division Systems, LLC: Installed Sales Revenue Division Systems is the corporate name of our business.

 

Manufacturer: This is the People Group whose Supported Products that it produces itself are sold to Consumers, typically through Distributors or Retailers, while providing Consumers the option to purchase On-Site Service.

 

Nominee Recipient: A person or entity who holds money attributable to the accounts of others. ISR Division Systems, LLC can act as a Nominee Recipient of funds for Installers.

 

On-Site Service: The various types of services provided in connection with the purchase of Supported Products which may include but are not limited to: installation, assembly, measuring, set-up, unpacking, haul-away, inspection, repair, replacement, in-home sales or other type of personal service delivered at a Consumer’s location.

 

On-Site Service Commission:  The commission charged by ISR Division Systems, LLC to Installers for Workorders.

 

On-Site Service Fee:  The amount charged to the Consumer by the Installers for the provisioning of an On-Site Service.

 

On-Site Service Location: The physical location at which the On-Site Service is scheduled and provided by the Installer to the Consumer.

 

On-Site Service Transaction: The transaction related to the purchase and sale of an On-Site Service which typically occurs at a Retailer and is initiated by the Consumer. The On-Site Service Transaction is used to provide the information to us that we use to create a Workorder for a Installer to provide an On-Site Service to a Consumer. The On-Site Service Transaction is completed when the Workorder is created.

 

Our Intellectual Property: This means any and all intellectual property or proprietary rights under any jurisdiction including without limitation (i) Our Marks, and all goodwill associated with them and symbolized by them; (ii) inventions, discoveries and ideas, whether patentable or not, and all patents, registrations, and applications of them; (iii) published and unpublished works of authorship, whether copyrightable or not (including without limitation databases and other compilations of information), copyrights in them and to them, and registrations and applications of them; (iv) trade secrets,(v) all moral rights in the foregoing (that is, the right to claim authorship of or object to the modification of any work); and (vi) all applications, renewals, extensions, restorations and reinstatements of the foregoing.

 

Our Mark(s): This means the trademarks including registered and common law trademarks, trade names, service marks, logos, domain names and designations of ISR Division Systems, LLC. 

 

Out-of-Scope Work: Required services that are discovered at an On-Site Service Location which must be first completed prior to being able to complete the On-Site Service. 

 

People Group: This refers to one or more businesses or individuals who have agreed to the Universal Terms and Conditions at labs.lixil.com/utc or otherwise have an Agreement with us. It may include, but is not limited to, ISR Division Systems, LLC, the Consumer, Retailer, Distributor, Manufacturer, Shipping Company and/or Installer depending on its context.

 

(New) Platform: A platform is a comprehensive system that provides a stable and scalable foundation for businesses to manage their operations effectively, while also providing various tools and resources to streamline and automate business processes. 

 

Primary Installer: This is a designation which Installers can make for themselves when they register. They will receive the largest percentage of Workorders for the geographic area where they elect to provide On-Site Services.

 

Privacy Policy: The policy which addresses how we gather, store, use and protect personal data. Our Privacy Policy can be reviewed at  labs.lixil.com/privacy.

 

Products: Depending on the context, this refers to one or a combination of Supported Products and/or Eligible Products. 

 

Profile: This is the set of personal data that we store concerning Installers which commonly includes their name, address and email. We respect the confidentiality of personal data, and we have an established Privacy Policy at labs.lixil.com/privacy.

 

PSKU: This is the online product stock keeping unit which describes a specific Supported Product to a Consumer and which a Consumer can “Add to Cart” to purchase the Supported Product.

 

RECIL: Our artificial intelligence solution which can resolve Workorders that involve any repairs, errors, consumer inconvenience and loss. Additionally, it manages both in-warranty and out-of-warranty service calls. It can identify, code and resolve most Workorders with total Automation.

 

RECIL Workorders: These are Workorders that are coded to identify repairs, errors, consumer inconvenience, and general loss per our Division of Liability Policy at labs.lixil.com/dol.

 

Retailer: This is the business to sell Supported Products from Manufacturers and Distributors to Consumers, while providing Consumers the option to purchase On-Site Services.

 

Scope of Work: This is the specific service(s) purchased by the Consumer, including In-Scope Work and Out-of-Scope Work, which may include but is not limited to: installation, assembly, measuring, set-up, unpacking, haul-away, inspection, repair, replacement, in-home sales or other type of personal service delivered at a Consumer’s location. It includes all In-Scope Work and Out-of-Scope Work

 

(New) Installer: This is the independent third party that is a contractor, Install, home improvement industry professional, prime contractor and/or subcontractor who provides On-Site Services directly to the Consumer. 

 

Installer App: This is the mobile application that provides the Installers a way to register, interact, receive payments, Workorders, confirm Completion of Workorders, and more.

 

Service Tax: This is a sales or other tax levied by the government on Installers on certain service transactions, such as On-Site Service Transactions, that is paid by Consumers.

 

Shipping Company: This is a People Group which is responsible for delivering Supported Products to On-Site Service Locations and which provides information to us, which we provide to the Installer, such that the On-Site Service can be scheduled contemporaneous with the delivery of the Supported Product. 

 

Sign-Off Sheet: This is the Installer-facing form completed by the Consumer and Installer upon the satisfactory conclusion of the provision of an On-Site Service. The Consumer refers to this as the On-Site Service Completion Form.

 

SSKU: This is the online service stock keeping unit which is mapped to a PSKU and which describes the specific In-Scope Work which can be purchased by the Consumer in connection with the Supported Product on the PSKU. By clicking the ASHS Button, the Consumer can add the PSKU and this SSKU to their cart.

 

(New) Subject Matter Expert: A subject matter expert (SME) is someone who has specialized knowledge and expertise in a specific subject or topic, regardless of the industry or context. They have a deep understanding of various functions and activities related to their area of expertise. As it relates to LABS, a subject matter expert could be the person that leads architecture, or software development, or automation, etc. SMEs are sometimes referred to as Functional Experts.

 

Supported Products: This is the subcategory of Eligible Products on which a Consumer can elect to purchase an On-Site Service through either online and/or in-store.

 

Supported Products’ Revenue: This is the revenue that People Groups, typically the Retailer, receive from the sale of all Supported Products, irrespective of whether they are purchased with or without On-Site Services.

 

Technology: This includes the Installer App, the vCloud website and related tools that allow Installers to request, receive and complete Workorders for Consumers.

 

Total Happiness Guarantee: This is our guarantee to Consumers ensuring their total happiness with the performance and quality of their On-Site Services.

 

Trademark Guide: These are our guidelines regarding use of Our Marks as applicable to our employees, Consumers, Installers, Retailers, Manufacturers, consultants, outside vendors, and other third parties who have been given written authorization to use Our Marks by us.

 

Universal Terms and Conditions (UTC): These are our terms and conditions that serve as a binding contract between ISR Division Systems, LLC and other businesses or individuals, including Retailers, Consumers, Distributers, Manufacturers and Installers; this is available at  labs.lixil.com/utc.

 

vCloud: This is our web-based software which we have developed to Autosource Workorders and Autoclose Workorders so that they can operate with total Automation. It can manage all events associated with a Workorder from creation to Completion, including all Closing Events, with total Automation.

 

Workorder: This is a task or a job initiated by a Consumer that is scheduled and designated to a Installer. It is created upon the completion of the On-Site Service Transaction.

 

Your Marks: This means the trademarks including registered and common law trademarks, trade names, service marks, logos, domain names and designations of you.

 

Zero Day Fund Release: When Consumers purchase On-Site Services, the On-Site Service Fee is collected by ISR Division Systems, LLC and then held in a trust account until the On-Site Service has been completed. Upon Completion of the On-Site Service, ISR Division Systems, LLC should release the Installer funds via ACH or PayPal prior to the close of the next business day.